Returns & Exchange Policy

To initiate an exchange, you must notify our customer support team within 2 days of receiving your order. Once approved, you have 7 days from the date of receipt to return the item to us.

To be accepted for an exchange, items must meet the following criteria:

• Unused and Unworn: Items must be in the exact same condition as received.
• Original Packaging: Items must be returned with all original tags, labels, and hygiene seals intact.
• Proof of Purchase: The original dispatch note or receipt must be enclosed.

If you wish to exchange an item for a different size, color, or style, the following terms apply:

• You must contact our customer support team within 2 days of delivery to request an exchange.
• Exchanges are only valid for items in a new, resellable condition.
• Exchanges are not available for sale, discounted, or promotional items.
• All shipping charges involved in the exchange process (returning the item to us and dispatching the new item to you) are the responsibility of the customer (unless the item is defective or incorrect).

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using Registered Post or a professional courier service to ensure the package is tracked.